On Internet, you are at mercy of private organizations

3 days ago our company Twitter account @wingify got suspended. See the screenshot below:

It’s sad to see our account being suspended for no good reason (they did not even bother to send us an email). I have gone through their rules and firmly believe we haven’t broken any. We don’t spam, we don’t abuse, we don’t use any bots. We only use Twitter to communicate with our customers and tweet about articles on A/B testing and landing page optimization. Then, why the hell did our account get suspended? The saddest part of the whole episode is that their support hasn’t responded for 3 days. We have emailed, created tickets, tweeted from other accounts but no avail. Beware: Twitter can suspend your legitimate account, not provide any reason and then not respond to your support queries.

What’s embarrassing is that our customers and users are asking what’s up. See this tweet (apparently Twitter is still recommending @wingify as a user to follow):

Now, what could we possibly reply to this? That on Internet, you are at mercy of private organizations?

This teaches us a humble lesson that any service we take from granted can be taken away from you. No explanations provided. Be it GMail, Facebook, LinkedIn or Paypal.