You can only succeed if you know how you can fail

We want to be successful with our decisions. Even though failure is often glamorized, nobody wants it on purpose. Everyone wishes to be successful when they’re starting a company, launching a product, hiring a leader or even while buying a house.

It may sound obvious, but the bedrock of good decisions is defining what good means before you execute on a decision.

Success criteria has to be defined before a project starts, not after it ends

Here’s why it’s important to define a clear, objective and unambiguous criteria before making any decision. First, without a commitment to an objective criterion, your brain will latch onto your how you’re feeling to decide whether the outcome of the project is good or bad. These emotions are influenced by all sorts of subconscious cognitive biases. In the end, you will end up picking data points that support your emotional inclination while ignoring the other data points.  ...  Read the entire post →

Notes from “Ogilvy on Advertising”

This one is a dated book – it describes advertising in the age when digital channels didn’t exist. But that doesn’t make it irrelevant.

Rather, the basic principles that made a great ad in the TV/print era remain the same. Consumer psychology is shaped by a million years of evolution, so while mediums change, what makes people buy stuff doesn’t.

A beautiful book!

My notes from the book

How to work with an agency

  • Leaf through the medium you’re interested in and see which ads strike you the most
  • Find out who made those ads
  • Talk to their head and creative director
  • Ask them to give their best ads
  • Go with the one who appeal you the most

Principles of writing headlines

  • Spend a lot of time getting the headline right (5 times more people read it vs copy)
  • Headline should promise the reader a clear benefit
  • News style headlines work (introducing, amazing, now, suddenly)
  • Include brand name in headline (most people don’t read copy and wouldn’t know what product is being advertised)
  • Personalise. If a product targets certain people, put a word in the headline to address them.
  • Specifics work better than generics.
  • Helpful information work great as headline (e.g. how to do xyz).
  • Don’t put full stops in headlines, as they stop the reader.
  • Use a standard font that everyone can read easily (those that people are accustomed to reading)
  • Drama belongs to what you say, not in the typeface.

Principles of illustrations

  • The job of illustrations is to catch interest while the reader is leafing, though. It should inspire curiosity (what’s going on), that the copy will answer.
  • Photos work better than drawings.
  • Keep illustrations simple (one person)
  • Before and after ads work great
  • People notice advertisements that feature models of their own sex only (men notice men, while women notice women)
  • More people read captions under images than copy, so always put captions under images. The caption should include brand name and promise.

Principles of copy

  • Write in story format (hook people)
  • Write in everyday language (simple words)
  • Don’t use analogies (people don’t understand)
  • Don’t use celebrities (people remember them, not the product)
  • Include the price always (people move on when they don’t know the price)
  • Long copy works better than short copy (as the more facts you tell, the more you sell), but with long copy, the first paragraph should be a grabber (and not generic)
  • A subheadline helps whet the appetite for the copy
  • Limit opening paragraph to 11 words

Layout

  • Readers first look at illustration, then at headline, then at copy (so put them in that order)
  • Headlines below illustration are read by 10% more than headlines above illustration
  • Advertisements shouldn’t look like ads (they should look like editorial)

General

  • Copy what’s working (don’t innovate until you have a better idea)
  • Pretend you’re an editor (not an ad creator) and you’ll get more sign-ups
  • Never set copy in black background over white (they’re hard to read)

Posters ...  Read the entire post →

Startups live and die in a multidimensional landscape

Startups are like heat seeking missiles, except they seek profit and live in a multidimensional world where one mistake means missing the target by a mile.

The startup stack of success

Startups are hard because they require several things to go right simultaneously. It’s not sufficient to get one thing right, an entrepreneur must solve this multidimensional puzzle perfectly.

There are many smaller but important dimensions, but here are the biggest ones that need to be just right for a business to succeed:

  • Is the problem you’re solving a real one, or is it just in your head?
  • Even if the problem is real, are people actively looking to solve it? There are many problems that are merely inconveniences that not many people bother to solve. Is your problem one of that? 
  • Even if the problem has a high enough priority and that people are looking to solve it, are they willing to pay for it? There are many problems which people want a solution for, but they’d not pay anything or much for it because they’re habituated to expect a solution for free. For example, news and information is valuable to people, but people have come to expect to get it for free on the Internet.
  • Even if the problem is real and people are willing to pay for it, do you have the required capabilities to develop a solution? Some problems may have challenging solutions that are not easy to execute.
  • Even if you’re able to solve a problem that people are willing to pay for it, is there a way you can profitably market your offering to them? Marketing costs money, and often potential customers may not be aggregated at one place for you to profitably market to them.
  • Even if you’ve found a distribution channel, does your business have any lasting competitive advantage that will prevent a bigger competitor or another startup from snatching your customers?
  • Lastly, assuming you do everything right, will you deliver positive unit economics? Your business will struggle unless you’re predictably generating cash flow.

Remember: because so many things have to go right, most successful entrepreneurs either get lucky on all these aspects or they have a unique insight or expertise about one of the above aspects that others don’t have. ...  Read the entire post →

Social media of the future will be human-to-AI, not human-to-human

1/ The biggest issue with social media is the bootstrap problem. People with 0 followers get no interactions on their content, so have no incentive to publish. With AI, you have hundreds of personalities ready to give relevant replies to any posted content.

2/ And since AI replies can be made to be super-relevant, and since the majority of people don’t have many followers, it turns out that most people will start deriving a lot of value from feedback they get from AI.

3/ Those who say bots are annoying are missing the point that increasingly it’ll be impossible to distinguish between bot vs humans online.  ...  Read the entire post →

Think from first principles before you Google (or ask ChatGPT)

Like most technologies, search engines are both good and bad at the same time. They’re good because they open up vast resources of information. Today, our ability to know things instantly would seem like magic to previous generations. At the same time, precisely because searching is so easy, we’ve become habitual for googling for each little problem or doubt in our head.

To get original insights, you need original thoughts

In programming circles, coding by Googling is popular, but this is equally true for all professions. Because search results are so damn fast and convenient, we are now slowly getting wired to automatically and subconsciously Google any unresolved query in our head. This automatic reliance on search engines is dangerous because it is replacing our capacity for original thinking with second-hand information written by others.   ...  Read the entire post →

Bye 2022. Hello 2023.

This year was intense. Perhaps the most intense one in quite a while.

I’ve been gradually developing the habit of reflecting as months and years pass by. In my 20s, I used to think that celebrating birthdays or New Year is pointless. After all, what’s so special about Earth completing one revolution around its star?

Now in my 30s, I know that actually years are all we got. As I see my parents aging and grandparents not being around anymore, the relentless march of time is quite noticeable. I now fully understand that it’ll all be over and even though I can’t lock time in a bottle, I can at least bow and acknowledge as it departs. ...  Read the entire post →

Stop assuming that your customers want things that you want

Mind projection fallacy happens when we assume that most other people are like us. It’s an error to assume that they have similar desires and fears towards things as we do.

Normally, this is not such a big issue. The worst that can happen in most cases is perhaps an exchange of incredulous looks (for example, when a cricket fan encounters a non-cricket who doesn’t know who Sachin Tendulkar is).

But for entrepreneurs, the mind projection fallacy is dangerous because it means they can end up working on the wrong problem...  Read the entire post →

Ask people what they did, not what they will do

When it comes to our life and decisions, we’re optimistic rationalizers. Every New Year’s Eve, we take resolutions that are grounded in perfectly valid reasons – reducing weight, quitting cigarettes, reading more books and so on. If someone asks why we want to read books, we can confidently blurt out that it will expand our worldview.

Memory is more reliable than intellect when it comes to understanding customer behavior

Fast-forward a couple of weeks in the new year, and we’re often back to our old ways. It’s spectacular that even when we quit our yearly resolution within weeks, we always have good reasons for why we abandoned our goals. (We’d rarely acknowledge that we’re lazy or are addicted to cigarettes.) ...  Read the entire post →

Never ask your friends or family if they like your idea

People are generally nice in person. You’d know this if you have ever gone to parties where everyone is super nice to others but as soon as the party is over, they start gossiping about the ones who’ve left. Very rarely would anyone tell a person at the party that they look like a clown (while often thinking in their head of the same).

Be careful who you ask for feedback

This tendency of people not to tell honestly what they have in mind misleads entrepreneurs when they seek feedback on their idea. Even if the idea is obviously flawed, in general, people won’t tell that to an entrepreneur’s face. This means, if you’re an entrepreneur, you rarely get to hear why your idea sucks. ...  Read the entire post →

Always seek disconfirmatory evidence

Thinking is expensive for an animal – our brain consumes almost 20% of the energy of the body (even at rest). Hence, the brain takes whatever shortcuts it can to do less deliberate thinking (that requires more energy) and more automatic thinking (that requires less energy).

There’s another name for such automatic thinking: cognitive bias.

Confirmation and confidence bias: the two cognitive biases that kill most startups

The word bias is used because our preprogrammed ways of thinking bias us towards paying more attention to certain information at the expense of ignoring other information. So, cognitive biases are systematic errors in viewing of the world. They are very hard to correct because you literally see the world through a lens that’s painted with cognitive biases.  ...  Read the entire post →